Service Policy – Empowerers
Last Updated: September 28, 2026
1. Overview
This Service Policy explains how Empowerers delivers its training services after you enroll and pay. Empowerers is an eBay and Etsy training institute operated by The Empowerers LLP, 248/B, Gulgasht, Multan, Punjab, Pakistan.
Empowerers provides training services, not physical products. Our courses are delivered live online, through our Learning Management System (LMS) at learn.empowerers.co, and in person at our incubators. Nothing is shipped to you, and no shipping or delivery charges apply.
This policy should be read together with our Terms of Service, Refund & Return Policy and Privacy Policy.
2. Our Programs and How They Are Delivered
Online training programs
| Program | Duration | Delivery |
|---|---|---|
| eBay Business Course (EBC) | 2.5 months | Live Zoom sessions + LMS |
| Etsy Training Program (ETP) | 2 months | Live Zoom sessions + LMS |
| eBay Australia Boot Camp | 2 months | Live Zoom sessions + LMS |
Online students can join from anywhere with a stable internet connection. Session recordings, course materials and worksheets are provided through the LMS.
Incubator (classroom) training
Classroom-based training is delivered at our physical incubators in Multan, Lahore, Sialkot, Rawalpindi, Karachi, Faisalabad, Bahawalpur, Rahim Yar Khan, Shahkot and Swat. Office hours, class timings and contact numbers for each location are listed at empowerers.co/incubators.
Course duration, content and schedule for each batch are shown on the relevant program page and confirmed to you at enrollment.
3. Service Delivery After Payment
When you get access
| Payment method | Access provided |
|---|---|
| Online payment (card, bank account, mobile wallet, RAAST) | Within 24 hours of successful payment |
| Direct bank transfer | Within 24–48 hours after payment is verified |
Once payment is confirmed, you will receive by email and/or WhatsApp:
- Your LMS login details for learn.empowerers.co
- Your batch start date and class schedule
- Zoom links (online programs) or incubator reporting details (classroom training)
- An invite to your batch’s WhatsApp/community group, where included in your program
If you have not received access within the time above, contact us at the details in Section 5 with your payment receipt.
What your enrollment includes
- Live training sessions for the full program duration
- Access to session recordings and course materials on the LMS for the duration of your program + 9 months
- Student support through WhatsApp/community groups during the program
- A certificate on completion, where offered for your program
Access is personal to the enrolled student and cannot be transferred or shared, as set out in our Terms of Service.
4. Schedules, Changes and Student Responsibilities
Changes by Empowerers
- If we reschedule a live session, we will notify you at least 24 hours in advance by WhatsApp or email, except in emergencies.
- A cancelled session will be rescheduled or replaced with a recording.
- If we cancel a batch before it starts, you may move to the next available batch or request a full refund.
- We may update course content to reflect changes on eBay, Etsy and other platforms, as stated in our Terms of Service.
Missed sessions
If you miss a live session, you can watch its recording on the LMS. Missed sessions are not repeated live and are not grounds for a refund.
Batch transfer
You may request a transfer to a later batch once, before your current batch completes 70% of its sessions, subject to seat availability.
Your responsibilities
- Provide a working email address and WhatsApp number at enrollment.
- Arrange your own device and stable internet connection for online programs.
- Attend sessions on time and follow the conduct rules in our Terms of Service.
We are not responsible for sessions missed due to your own internet, device or scheduling issues.
5. Refunds, Limitations and Contact
Refunds
Refunds are handled under our Refund & Return Policy: requests must be made within 7 days of purchase, with less than 20% of the course accessed. Duplicate charges, billing errors or failure to receive access due to a fault on our side are resolved separately and are not limited by the 7-day window.
No guarantee of results
Our training teaches skills and methods. We do not guarantee any specific income, sales or business result. Your results depend on your own effort and on eBay, Etsy and other third-party platforms, which we do not control.
Contact us
- Address: 248/B, Gulgasht, Multan, Punjab, Pakistan
- Email: [email protected]
- Phone: +92-304-111-3600
- WhatsApp: +92-303-040-9999
- Website: https://empowerers.co
Support hours: Monday to Saturday, 10 AM – 6 PM PKT. We aim to respond within 1 business day.
This policy is effective as of September 28, 2026. We may update it by posting a revised version on this page.